Shipping policy
At Bellavie, we are committed to providing a smooth, reliable, and convenient shopping experience for customers throughout the United States. This Shipping Policy explains how we process and deliver your orders.
1. Shipping Locations
Bellavie currently ships orders within the United States.
We currently do not guarantee shipping to U.S. territories, P.O. Boxes, APO/FPO addresses, or other special addresses unless the shipping option is available at checkout.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
During holidays, promotional events, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.
3. Shipping Time
After your order has been processed, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days, when available
Please note that shipping times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside Bellavie's control.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery address and the shipping method available for your order.
From time to time, Bellavie may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Please allow up to 48 hours for tracking information to become active after the shipping confirmation is sent.
You can use the tracking information to monitor your package's progress.
6. Delivery Delays
Bellavie works with third-party shipping carriers to deliver your orders. Once an order has been handed over to the carrier, delays caused by the carrier, severe weather, natural disasters, holidays, incorrect addresses, or other circumstances outside our control may occur.
If your package is delayed, please check your tracking information first. If the tracking information has not changed for an extended period, please contact our customer support team and we will do our best to assist you.
7. Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If you provide an incorrect or incomplete address, please contact Bellavie as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Bellavie is not responsible for orders delivered to an incorrect address provided by the customer.
8. Lost, Stolen, or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your property and any designated delivery locations.
- Ask household members or neighbors if they received the package.
- Check with the shipping carrier using your tracking number.
If you still cannot locate your package, please contact Bellavie customer support so we can help you determine the appropriate next steps.
9. Damaged Packages
If your order arrives damaged, please contact Bellavie as soon as possible.
We recommend taking clear photographs of the package and the damaged item before disposing of any packaging materials. This may help us investigate the issue and determine the appropriate resolution.
10. Multiple Items in One Order
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one tracking number and your items may arrive at different times.
11. Questions About Shipping
If you have questions about your order or our shipping policy, please contact Bellavie's customer support team through the contact information provided on our website.
Bellavie
Serving customers across the United States 🇺🇸
Thank you for choosing Bellavie.